Returns Refund Policy
The Horse Barn’s Return & Refund Policy
Thank you for shopping at The Horse Barn. The Horse Barn is committed to your 100% satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
The only exception is on saddles which have a 15 day maximum. Some items cannot be returned if they are opened (Music, DVD,) and there is no return on Supplements, Feed, Vitamins and Dewormer due to safety concerns.
Merchandise that has been worn, used or altered will not be accepted for return or exchange.
No refunds on Clearance or Sale items or intimate apparel.
We guarantee products only when they are used for the purpose intended, under fair and ordinary conditions. We will repair or replace, at our discretion, items that are defective in workmanship.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We immediately notify you on the status of your refund after inspecting the item and in some cases the manufacturer.
We will notify you if your return is not approved 100%.
If your return is approved we will initiate a refund to your credit card.
Saddle Return Policy
If for any reason you are not satisfied with your new saddle please return the unused saddle for a refund or exchange within 15 days of purchase.
We want you and your horse to be happy, so try your new saddle on, but please inspect it carefully to make sure it is the saddle you ordered. Saddles require a break in period and have to be ridden several times and will not sit completely down on the horses back. Wear an older pair of jeans and a clean blanket, to ride the saddle one time to ensure it fits you and your horse. Full credit will only be given on a saddle if there is no wear, dirt or use. A restocking fee will be assessed on saddles not returned in new condition.
All items are subject to a 10% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Shipping Returned Product
Returned packages must be sent prepaid. We will not accept COD packages.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions or concerns on how to return your item to us, contact us by email or by phone.